Refund policy

Effective 17 September 2026.

Thirty days, no reason needed. If LastHammer is not what you wanted, write to us within 30 days of buying and we will give you your money back.

How to ask

Email [email protected] from the address you bought with, or use the contact link on your receipt. Tell us which of our products it was. An order number helps but you do not need one.

We answer every request, and we try to do it the same working day.

How long it takes

Once we approve it, the money goes back to the card or account you paid with and reaches you within 14 days. Our payment partner sends it, so it shows on your statement against their name, the same way the charge did.

Subscriptions

The first seven days are free and nothing is charged until they are up, so cancelling inside the trial costs you nothing at all.

After that, the 30 days cover your first charge. Cancel any time from the portal linked in your receipt; you keep what you have paid for until the period ends, and nothing further is taken.

Lookup credits

Unused credits come back in full within 30 days of buying them. If you have spent some, we refund the rest at what you paid per lookup.

Remember that a credit is only spent when we actually find prices, so a search that came back empty has not cost you one.

Cellar evaluations

We show you how many of your wines we hold sales for before you pay, and no prices appear until you buy, so you can see what you are getting first.

If the evaluation does not match what that count led you to expect, tell us inside 30 days and we will refund it.

When we might say no

We may refuse where an account has broken the terms — sharing a key, or pulling the data in bulk. We may also say no to someone asking for refunds again and again across several purchases.

Before you call your bank

Please write to us first. A refund from us is quicker than a chargeback, and we would rather just fix the problem.

Contact

[email protected]
Phone: 347-395-6316